Staying positive when it comes to negative Real Estate Clients
May 13th, 2009
We hope that you will meet many enthusiastic people in his real estate career. Inevitably, however, will find some bitter, negative people who see the whole process of buying or selling real estate in a dark, gloomy light. Worse, some of those people you can turn your negativity into a weapon to target you. Here are some tips to deal with when this happens:
Try to eliminate any negative thoughts about yourself and your work. The best of you, but do not expect perfection. Expect your best efforts you, but do not give up more honest mistakes. Free to keep improving, but not to allow thoughts of “I’m so bad at my job!” If you really think you’re bad at your job, you have two options – or fail to improve. If you are actively trying to improve, he is doing a better job than many people.
Remember that you do not have to believe what he hears. For example, you could be “difficult to work with for this particular set of customers, but that does not mean that you are in general difficult to deal with your customers. The person flinging this label probably is in a great number of “difficult to work with” the mere fact of his personality does not allow dealing with many personalities – or perhaps none at all. If you feel you are doing the best for these customers, who probably are.
Do not feel that you need approval from their clients to do a good job. If you are doing your utmost to bring their real estate transaction to a successful conclusion, he is doing a good job. Your customers do not know everything there is to know about real estate, which is why they engaged you. Charges or deductions which are “vague” or not doing enough to see that their needs are met does not mean that this is the case.
Stay positive. Customer focus each time – on the phone, email and in person – as if they were a good thing in your life and you can expect good things from them. Sometimes act as if someone is in some way may be to encourage a certain way. It is often difficult to be negative about someone who sees the negativity and chooses to respond positively.
They have expectations of their customers and clearly communicate – for your own good. The process of real estate transactions is such that it requires work on both sides. Keep communication lines open. Keep actively trying to figure out how the customer feels about the process going. Might be old and not very profitable if you are seeing things in the worst way possible, but you will have the satisfaction of knowing you are doing the best for them.
When all else fails, you may be a good business decision to “fire” customers. It is a step to be taken with much thought, but if they are destroying the enjoyment of their work, may be the best. You do not have to release these people only, you might even be able to get a referral fee from the person making them unhappy. (Do warn your colleague is not good to throw to the wolves without a heads-up!) Or, you may feel that in order to shed its negative clients, who are willing to waive the fee. Whatever you choose, be polite and professional. Do not take this opportunity to tell customers what they really think of them as kind of behavior that often comes prowling around one.
Negative customers can do a great job of a living hell. You can deal with them by reminding you that you are responsible, decent person who has their client’s best interests at heart. Do not take what he says a client or deducted from the heart, if you’re doing your best, then it is your own negative outlook on life that is poisoning relations between the two. Try to approach people positively, it can help change your view somewhat more positive in the long term.
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